FAQs

You can order by selecting any product from our website. Then, select sizing and click add to cart. Jacket NYC accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments.

As long as the item is not shipped, you can make changes in your order(s). Please send your order number(s) to our customer service for correction.

Your complete order details ( price of each item, order number, and shipping charges) will be sent to you via email.

To secure and protect your privacy, we use SSL (Secure Socket Layer) that provides end to end encryption. We use Paypal which is one of the best-secured payment options available.

We ship worldwide except Israel, Russia, and APO/FPO addresses, for further queries, contact us at orders@jacketnyc.com.

After placing your order, you will receive an e-mail confirmation within a few minutes.

Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.

Once your order is dispatched, you will be notified with the tracking details through an email. You can also track your order on Track Your Order Page.

Order cancellation requests can be placed within (1) day of order (If not Shipped) or will result in flat deduction of 25% from your ordered item’s amount. If the product is in transit, then you have to receive and apply for a return.

Please read our exchange and return guidelines for more details.

It’s available in both. Please see our size guide page.

You can apply your given code while completing the order at the checkout page. Make sure to use CAPITAL LETTERS.

No! Locations where we provide Free Shipping (US, UK, Canada) does not required to pay for shipping.